Concerns/Complaints

Patients and family members are encouraged to voice any questions, concerns or complaints. Patients and family members have the right to freely express grievances and to receive prompt resolution. Your resources for contact include:

• Your primary care provider
• The nurse caring for you
• The manager of the unit
• The administrator
• Chief Quality Officer - 746-3733

You may also contact one of the following agencies about issues concerning patient safety and quality of care that a Ministry Health Care facility has not addressed to your satisfaction:

Wisconsin Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969
608.266.8481 or 800.642.6552

FOR LABORATORY CONCERNS:

Center for Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA)
7500 Security Boulevard, Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
877-267-2323 ext. 63531

FOR ANY MINISTRY HEALTH CARE HOSPITAL:

MetaStar
2909 Landmark Place
Madison, WI 53713
800.362.232