MyDoorCountyHealth.org Patient Portal FAQs

Where do I go to register for the patient portal?

You are not able to sign up for the patient portal yourself. You must contact Ministry Door County Medical Center or Lake Side Surgical Associates to initially register for the portal. You can call Portal Support at 920-746-3509 to register. You may also register during your next visit with your provider.

MyDoorCountyHealth.org is not working. How do I log in to the Portal?

We are experiencing technically difficulties when you type in MyDoorCountyHealth.org. There are several other options for logging in to the patient portal.

  1. Type in https:\\MyDoorCountyHealth.org in the web bar
  2. Type in dcmh.org which will direct you to our internet page. From there you can click on the Patient Portal image to get to the sign in page.
  3. For Associates with access to our intranet page, you can click on The Source, go to the Door County intranet page and then click on the Patient Portal image to get to the sign in page.

I have not received my registration e-mail. What do I do?

If you have not received your e-mail please contact Portal Support at 920-746-3509. Please be logged into your e-mail and be prepared to work with the tech person to help get you signed up. This may take 10 to 15 minutes to be completed.

My user ID or password isn’t working anymore. What do I do?

If your user ID or password isn’t working please call Portal Support at 920-746-3509. They will be able to generate a new one-time User ID and/or password for you. When you reset these to your personal choice you will be able choose your previous User ID and/or password as long as it meets the criteria (8 characters with at least 1 number).

I am locked out of my Portal Account. What do I do?

If you are locked out of your portal account please call Portal Support at 920-746-3509. They will be able to generate a new one-time password for you. You may reset your password to a new password or you may use your previous password.

I am unable to scroll to sign my User Agreement to complete my registration for the portal. What do I do?

We have reports that users are not able to scroll to click on “Accept” when using a tablet or a smart phone to register for the portal. If you are using one of these devices, please register for the portal initially from a computer. You should then be able to access your portal from a tablet without having to scroll.

Where can I find my lab results in the portal?

Your lab results with flow over to the Portal 96 hours after they have been resulted. You will receive an e-mail alert when there are new lab results to view. You can find these results by clicking on Health Record and then clicking on Results along the right side of the screen. Not all results will be available on the portal. If you have any questions about your results please contact your provider’s office either by Secure Messaging within the portal or by telephone.

I have received an e-mail alert from the Patient Portal. Why am I receiving these e-mails?

You will receive an e-mail letting you know that there is new information within the portal. If you have logged into the portal since the new information was available you will not receive any additional e-mail notification. Activities that generate an e-mail include a new appointment, changes to an existing appointment, a new message from your provider, a new home medication, and new results. You may receive up to three e-mail notifications that there is new information in the portal if you do not log on to review that information.

I noticed that there is a “red dot” on my portal screen. What does that mean?

The red dot indicates that there is new information on your portal in the area where the red dot is located.

I noticed that there are some items in bold and some not bold. What is the difference?

The bold items are new items to your portal that you have not yet reviewed.

If I have a question about any of the information on my record or if I want to change something what do I do?

You can send a secure message to your provider through the portal if your question or concern is not of an urgent nature. You can also call your provider’s office directly if you prefer an immediate response.

I am trying to send a message to a provider but his name is not in the lookup. Why not?

Not all providers are available for messaging.  You can only message a provider that you have previously seen at North Shore Medical Clinic or Lake Side Surgical Associates.  You cannot send a message from the portal to any of the Emergency providers, Urgent Care providers, or Hospitalist Providers.  If the provider that you would like to message is not available in the lookup then you will have to contact that provider’s office directly.

I need to change my doctor’s appointment. What do I do?

You will need to call your provider’s office directly to make any changes to a scheduled appointment.

Can I change my address or phone number on the portal?

Yes, you can request these changes on the PROFILE tab of the portal. You will not see these changes immediately. Health Information Management (HIM) will review your request within 3 business days. If there is a question about your request they will contact you.

Can I pay my bill on the patient portal?

No, you can’t pay your bill on the portal. From the main page of the portal you can click on the “on-line bill pay” link to access Ministry Door County Medical Center’s online bill pay service. You are able to see a summary of your bill on the portal.

I have another provider in Florida that I see every year. He would like a copy of my medical records. Can I get a copy from the portal?

Yes, you can get a copy of your Health Summary off of the portal. You have three options that you can find under the Health Record tab then click on Health Summary.

  1. You can print your health summary.
  2. You can download it to a disc or flash drive (requires a password).
  3. You can send (transmit) a copy to your provider in Florida directly. In order to send the summary to your provider in Florida you will need his E-Health Address. The provider’s office will be able to provide you with that address if he participates in electronic transmissions of health summary.

I am looking at my results and not all of them are on my portal. Why not?

You are correct. Not all results are available in the portal. Any results that are of a sensitive nature are not included. We also do not include results that may have been resulted by another lab. The results do not flow over to the portal until 96 hours after the lab has been resulted. This is necessary to give your provider enough time to review your results. You will need to contact your provider for any results not shown on the portal.

How far back can I review my information?

Limited information is available from before you signed up for the portal. You will be able to see past visits. The summaries of any previous visits will not be available on the portal. Results will start flowing on June 1th 2014. Any previous results will not show up in the portal.

How can I change my e-mail address?

There are two places to change your e-mail address on the portal. Each makes a change in different areas of your record. If you want to change your e-mail in both places then you will need to make the change in both areas of the patient portal.

  1. To change the e-mail address where you receive your portal messages you will need to click on the preferences link found on the bottom of the main portal page. This should happen immediately
  2. If you want to change your e-mail address that is on your patient account record you will make this change on the PROFILE tab on the patient portal. HIM will make the change within 3 business days.

How can I change my portal password?

You can change your password on the preferences link found at the bottom of the main page of the portal.

 
 
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