Education and Experience Produce Top Performer Status for Ministry Good Samaritan Health Center


For the third straight year, Ministry Good Samaritan Health Center in Merrill has been named a Top Performer on Key Quality Measures® by The Joint Commission, the leading accreditor of health care organizations in America.

Ministry Good Samaritan was recognized as a Top Performer for surgical care and blood clot prevention. It is one of 31 hospitals in Wisconsin and one of nearly 1,100 in the U.S. to earn the distinction for attaining and sustaining excellence in accountability measure performance.

“We understand that what matters most to patients is safe, effective care,” said Cheryl Jahns, director of patient care services at Ministry Good Samaritan. “We are blessed with an experienced and dedicated staff that is committed to maintaining a culture of safety.” 

Jahns says that culture of safety starts before surgical patients even come to the facility and continues until several weeks after discharge.

Improved pre-operative instructions and patient education materials cover important topics like infection prevention, medication management and other safety measures so that patients understand as much as possible before the potential stress and anxiety of surgery takes place.

“We encourage our patients to take an active role in their care so they are better prepared,” said Colleen Schuett, R.N., quality improvement specialist at Ministry Good Samaritan. “We also place significant emphasis on pre-and-post operative phone calls to personalize the process and help address any issues our patients may have.”

“Ministry Good Samaritan and all the Top Performer hospitals have demonstrated an exceptional commitment to quality improvement and they should be proud of their achievement,” says Mark R. Chassin, M.D., president and chief executive officer, The Joint Commission. “We have much to celebrate this year. Nearly half of our accredited hospitals have attained or nearly attained the Top Performer distinction. This truly shows that we are approaching a tipping point in hospital quality performance that will directly contribute to better health outcomes for patients.”

In addition to being included in the release of The Joint Commission’s “Improving America’s Hospitals” annual report, Ministry Good Samaritan is recognized on The Joint Commission’s Quality Check website ( The Top Performer program will be featured in the December issues of The Joint Commission Perspectives and The Source.

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