Ministry Good Samaritan Emergency Department Receives Innovative Best Practice Award

NRC Picker (NRCP), a division of National Research Corporation, has selected Ministry Good Samaritan Health Center of Merrill as a recipient of its first-ever Innovative Best Practice award.

Ministry Good Samaritan was selected for its efforts in a major process improvement project in its Emergency Department aimed at improving patient satisfaction, staff recognition, efficiency and implementation of best practice initiatives.

NRC Picker developed the award to call attention to outstanding efforts by an organization to improve the totality of care, as seen through the eyes of patients.

“Our Emergency Department is often the first-impression for our patients and families,” said Misty Ward, BSN, director of patient care services at Ministry Good Samaritan. “This was a significant undertaking by not only the emergency department, but by leaders and staff from throughout our facility.”

While the end results of the project are still being measured, Ministry Good Samaritan’s efforts in the Emergency Department has already produced significant results including the reduction of triage time for patients in half, a reduction in length of stay for patients admitted to the facility by nearly and hour and the reduction of more than 600,000 “staff steps” in various processes directly related to patient care. The elimination of the staff steps amounts to nearly 300 miles per year for those working in the facility and allows more focused and efficient efforts.

“This recognition is a reflection of the culture, compassion and hard work that our Emergency Department staff and physicians and other related departments are a part of every day,” said Kris McGarigle, BSN, MBA, president of Ministry Good Samaritan Health Center.

“We congratulate Ministry Good Samaritan Health Center for earning Innovative Best Practice award designation and therefore achieving a status among our highest performing client organizations,” said Jason Rau, NRC Picker President. “As a valued client and partner in improvement, we’re happy to reward Good Samaritan for its tremendous strides to improve the patient experience.”

The award was presented to Ministry Good Samaritan in a client-only awards presentation at NRC Picker’s 16th annual Symposium on the Path to Patient-Centered Care in Asheville, North Carolina.

“By partnering with NRC Picker and using its measurement and quality improvement solutions, Ministry Good Samaritan is able to listen to the voice of our patients. Their feedback has helped us to make the process adjustments needed to provide excellent patient care with a high level of compassion,” said Robyn Schertz, M.D., medical director of emergency services at Ministry Good Samaritan. “We’re pleased and honored to accept the Innovative Best Practice award and to be recognized as a leader among our peers in providing a superior patient experience.”

Earning the award designation indicates a strong and ongoing commitment to the practice of patient-centered care, said Rau. “The success of Ministry Good Samaritan proves the organization is doing what’s best and what’s most important for its patients and their families.”

About NRC Picker:

NRC Picker is passionate about patient-centered care. We’re dedicated to measuring and improving the most important aspects of the patient experience. Our comprehensive approach to integrated research, evidenced-based best practice recommendations and quality improvement helps clients achieve successful patient-centered care environments.

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