Healthcare Quality & Measurement

High quality and service to our patients means different things to different people. From a broad sense, quality health care means doing the right thing, at the right time, in the right way, for the right person—and having the best possible results.

Today, many organizations measure quality in health care using different criteria. Evaluating this information can be difficult and time-consuming since not all measures reflect the same information. Despite this, Ministry Health Care considers measuring performance to be critical and actively participates in quality measurement.

Ministry Health Care believes that measuring quality in health care should involve looking at many different variables in how medical care is given including the results after treatment. Ministry Health Care also tracks the quality of care by measuring how we use tested ways of giving care known to enhance care for patients who have or are at risk for certain medical problems or for check-ups, tests and shots that keep patients well. Other ways of measuring quality include looking at the number of patients successfully treated who have complex disease or illness and procedures and the safety record of the hospital or clinic.

Measuring quality should also include the level of service that a patient experiences. For example, the amount of time spent with each patient, whether each patient is treated with respect, kindness and dignity by members of the health care team, whether patients have their information needs met, whether appointments are on time and if their pain was well-controlled.

By measuring outcomes (results after treatment), processes (how care is given) and creating an environment in which improvement is part of our every day work, Ministry Health Care implements policies to guide staff in providing our patients with the best care possible. Visit the links below to see where Ministry Health Care facility data is made available to the public:

Hospital Compare

Joint Commission

Nursing Home Compare

Physician Compare

WHA Checkpoint

Contact Us

To voice questions, concerns or complaints, please call the number for the appropriate facility.

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