Quality and Patient Safety in Action at Ministry Health Care

At Ministry Health Care, we are committed to providing safe and high-quality care and services to our patients and their families. To support high quality and safe care, staff and providers at Ministry Health Care facilities do the following:

• View quality and patient safety as their top priority
• Keep patients and families informed by explaining care, treatment and services in an understandable fashion
• Encourage questions and provide appropriate responses
• Listen when patients/families voice concerns
• Wash their hands (either with hand sanitizer or soap and water) prior to direct patient contact
• Take other infection prevention measures established by the Centers for Disease Control (CDC) and other nationally known organizations to minimize risk of infection
• Verify patient’s identity (by checking armbands or asking patients to state name and date of birth)
• For patients having surgery, confirm where (on what part of the body) the surgery is being done and verify the surgery site by marking it
• Verify what medications patients are taking
• Strive to ensure that regulatory requirements are met
• Strive to prevent falls for patients who are hospitalized
• Take every precaution to protect confidential health information