Who is Eligible to Participate?
HealtheVisits is available to all Wisconsin residents and visitors, including their spouses and dependents (age 2 to 65) regardless of current insurance coverage. A patient also does not need to have a current relationship with a primary care clinician to receive care, but does need to be physically located within the State of Wisconsin at the time they initiate a HealtheVisit. HealtheVisits is an option for patients who are generally healthy and meet the criteria for online treatment. Some conditions do require an additional age requirement to be safely diagnosed and treated online.
How do I Create an Account?
The first time you log on you will need to create an account. Anyone over the age of 18 may create their own individual account or choose to be part of a shared family account.
Family Account – Privacy
Once you setup an account for yourself you will be able to add people to your account (spouse and/or dependents). Please understand that a shared family account and all medical history will be viewable by the account holder. It is recommended to keep dependents/children under one account.
What Conditions are Treatable?
- Acid Reflux or Heart Burn (GERD)
- Allergies/Hay Fever
- Athlete’s Foot
- Canker or Cold Sore
- Diarrhea (irritable bowel syndrome)
- Diaper Rash
- EpiPen Refills
- Female Bladder Infection (UTI)
- Influenza (Flu)
- Influenza Prevention
- Jock Itch
- Medication refills for mild asthma or exercise-induced asthma
- Minor Burns
- Motion Sickness Prevention
- Pink Eye (Conjunctivitis)
- Sinus Infection
- Strep Throat **
- Tick Bites
- Vaginal Yeast Infection
** Strep Throat will require a rapid strep test at an urgent care location which will be an additional $15 charge. Current locations offering a rapid strep test:
What are the Hours of Operation?
The hours of operation are 7am – 10pm, 7 days a week. If you submit a request during the hours of operation a Ministry Medical Group or Affinity Medical Group clinician will respond via email within 60-minuites with a diagnosis and treatment plan.
You can submit a request at any time. If you submit a request outside the hours of operation, your request will be followed up with the next day during the hours of operation.
What is the Cost?
Each HealtheVisit costs $35 (out of pocket) you can pay with a credit card, debit card or a health savings account card. This is a non-covered (not covered by insurance) benefit; however you can submit the cost of the visit to your Health Savings Account or Flex Spending Account for reimbursement. This is an out-of-pocket expense that won’t apply to your deductible.
Can I get a Prescription?
Yes, Ministry Medical Group or Affinity Medical Group clinicians can prescribe medications if you need them. HealtheVisits is designed to treat minor health conditions. We do not provide prescriptions for pain medications or narcotics. HealtheVisits is not an online pharmacy. You are responsible for the cost of any prescriptions, over-the-counter treatments or follow-up visits you may need.
Can I use any Pharmacy?
Yes, it is up to you to choose from the list of pharmacies to receive your prescription. It is your responsibility to check with your current insurance carrier to ensure you are using an in-network (covered by insurance) pharmacy location. Your benefits and out-of-pocket cost for your prescription questions can best be answered by contacting your health insurance carrier’s customer support number located on the back of your insurance card.
Is my Personal Information Safe?
HealtheVisits requires you to use a modern browser. To ensure your data is secure and your HealtheVisit experience is pleasant, please use one of these recommended browsers: IE9 or newer, Chrome, or Firefox. If you do not have any of these browsers, you can download most for free.
Customer Service Questions
The patient toll-free support line is 844.4EVISIT (844.438.4748) and the hours of operation are 7am-10pm. They can answer questions regarding the website and any technical issues patients might have. You can also submit an email to firstname.lastname@example.org.