Regular monitoring of clinical and operational processes helps ensure compliance with federal, state and accrediting bodies. Ministry Home Care’s agencies are certified by the Centers for Medicare & Medicaid Services (CMS) and licensed by the State of Wisconsin.
Performance Improvement activities may be initiated any time a clinical or operational process is found to be ineffective. A team is identified to evaluate the process and develop an action plan to promote more effective outcomes.
Satisfaction surveys target patients, clients, physicians and referral sources.
Voluntary benchmarking activities allow our individual agencies to compare themselves to other hospice agencies. Ministry Home Care partners with Deyta to benchmark customer service results on a quarterly basis. To see our latest results, click here. We also work with OCSPeerforum to benchmark our quality.
Questions about the data? Please contact Donnalee Hustedt, Regional Director, Hospice Services at Donnalee.Hustedt@ministryhealth.org.