Q and A

 What makes Ministry Living Well stand out?

Ministry Living Well is so much more than a supportive care provider. We know you – we’re your neighbors, and through our partners across Ministry Health Care, we’ve been providing care to the people of this community for over 120 years. We are a faith-based organization, with a mission to further the healing ministry of Jesus by continually improving the health and well-being of all people, especially the poor, in the communities we serve. In addition to basic supportive care services, we offer an array of options, including Long Term Care at Home, our very special free LifeCare program which provides follow-up after you’ve left our care and assistance if you find yourself in a hospital or care facility, and social and educational events through our Fine Lines Social Community.

We’re so much more than the other providers – we are Ministry.


How long have you been providing services?

Ministry Health Care has been providing care to the people of this community for more than 120 years. Ministry Home Care was formed in 1998 to bring unity and oversight to the many home-based services that had been operating in the individual hospitals for years. Part of Ministry Home Care’s original vision, Ministry Living Well began caring for guests in 2012, working closely with the home health, hospice, home infusion and home respiratory therapy/home medical equipment teams.


How is my privacy maintained?

Ministry Living Well does not sell information to any third party or affiliate. Your information is kept strictly confidential. Only Ministry Living Well personnel and caregivers directly involved with your care will have access to your information. Beginning on your first day of care, all relevant federal and state guidelines relevant to the privacy of personal and healthcare information are followed. The service agreement clarifies any restrictions on the use of your information. Unauthorized family members will not have access without the guest’s or legally authorized representative’s formal consent.


What alternatives are there to nursing home care?

Ministry Living Well can provide 24-hour care from qualified caregivers who work in shifts (by the hour) or as live-ins (one aide staying all day and overnight). Long Term Care at Home is usually less expensive than a nursing home. For our guests receiving care at home 24 hours a day, 7 days a week, our caregiver ratio is one guest to one caregiver (instead of 15:1 in most nursing home settings), making Ministry Living Well far higher in quality and guest satisfaction.


Who are Ministry Living Well’s services best suited for? 

Ministry Living Well helps seniors and others with disabling conditions with the support they need to remain at home, rather than relocate to an institutional setting.

We provide services to guests of all ages with many types of needs, including:

  • Chronic Obstructive Pulmonary Disease (COPD)
  • Alzheimer's Disease
  • Congestive Heart Failure
  • Cancer
  • Impaired eyesight
  • Hearing problems
  • Memory Loss
  • Difficulty bathing or dressing due to arthritis
  • A wide variety of other chronic conditions

Many of our guests are coping with more than one condition, which can make the simplest tasks of daily living difficult.

Ministry Living Well provides the support guests need to feel safe. Our kind and helpful staff help with tasks our guests may no longer be able to do, like housekeeping or errands, so they can spend their time doing things they want to do—laughing with friends and family, reading a good book, or enjoying other activities.

We know that many times family members do the bulk of the care giving, so Ministry Living Well supports families as well. We help those family members with support and respite, relieving them of some responsibilities so they, too, can spend more quality time with their loved ones.


What services do you provide?

As a supportive home care company, Ministry Living Well provides care and assistance to the elderly and disabled in their homes. We have trained caregivers, all of whom are bonded and insured. We offer help from 2 – 24 hours per day, depending on the guest’s needs. Our caregivers can help with the everyday tasks that enable people to remain independent in their own homes.

We can help with a wide array of services including, but no limited to:

  • Meal Preparation
  • Medication Reminders
  • Light Housekeeping
  • Shopping
  • Laundry
  • Transportation
  • Companionship
  • Personal Care Assistance (Bathing, dressing, personal needs, etc.)
  • And More

A nurse meets with each guest to do an individualized assessment, to help determine the services that can best meet their unique needs.


Do I need a doctor’s order for care?

No, there is no pre-authorization, certification, pre-qualification, prescription or physician’s order required for our services. Services begin and end when you decide, and the level of care is up to you to determine in collaboration with Ministry Living Well.


Can Ministry Living Well help monitor my medications?

Yes. We help guests by reminding them to take their medications as scheduled, recording side effects, and helping with pre-filled medication packages. While our caregivers cannot administer medications, they can assist clients by instructing and reminding them how to take their own medication in a timely and accurate fashion.


How do services get started?

We start services with an initial visit to the guest’s home, often with his or her family. Services will generally begin within a few days after that, but sometimes can start the same day. During this initial visit, our nurse can explore any questions or concerns you have, and explore your needs. Through this assessment, an individualized care plan unique to your needs and desires will be developed. From there, you will be matched with the best caregiver to meet your needs.


What if I wish to change my services?

At Ministry Living Well, we offer flexible service schedules. We know how things can quickly change in your busy lives, and we can modify schedules with little advance notice. We can set up care within a few days, and do not hold guests to a fixed period of services.


Can I discontinue services at any time?

Yes you can. You are not bound to a long-term contract, and have the right to cancel at any time. Any credit will be refunded promptly. Ministry Living Well does not require you to continue with services if you choose not to.


Can my family verify that the work was completed?

Ministry Living Well uses both telephony (a web-based time and attendance monitoring system) as well as written timecards. Documentation is kept confidentially in your home, on a secure web site, and written verification can be provided at any time.


Will the same caregiver come each time?

We understand how important a stable, lasting caregiver relationship is to you. We always seek to match the best caregiver with each guest, and to keep that same caregiver with a guest as long as the guest continues to be satisfied.

We offer guests the choice of days and times you receive care. Depending on your choice, it may become necessary to schedule more than one caregiver. We will do all we can to keep the same team in place, coming in week after week, as long as you are satisfied with the arrangements. You are involved with all scheduling arrangements.


Will I be able to choose the person(s) who comes to my home?

Yes. We work diligently to match the right caregiver(s) with each guest. We will accommodate any request for a change as best we possibly can, and encourage your participation in this decision-making process. If a change needs to be made, we will handle the scheduling, the coordination and the phone calls.


Are your caregivers bonded and insured?

Yes. Every Ministry Living Well caregiver is an employee of our agency. We perform a criminal history background check on all caregivers. They are all covered with general liability insurance and worker’s compensation insurance.


How much do services cost?

Ministry Living Well develops care plans that are tailored to each guest’s individual needs and means. Exact cost is determined by the number of hours of care and the type of care you receive. Our services may be billed by the hour or by the shift, depending on the best and most affordable arrangements for you and your family. Rates are provided prior to the initiation of services, and are never increased without ample notice. Most importantly, we offer a long-term care planning service that helps clients determine if there are other pay sources, perhaps from a state or federal program that can offset the cost of care.


How can I afford home care?

Many people are worried about the cost of long term care. At Ministry Living Well, we understand and try to provide only the help you may need. For many people, the cost of care can be met from a variety of sources—personal savings and income, home equity, long-term care insurance, family assistance, etc. For others, community programs may pay for some or all of the care, either through state Medicaid programs or the Veterans Administration. Our professional long term care planners can help sort out the best option for you.


Do I pay the caregivers directly?

No. You or your authorized representative will receive an invoice for the care we provide. Because all Ministry Living Well caregivers are employees of the company, you will not pay them directly, nor will you be asked to pay any additional fees beyond the agreed upon rates.


Are your services covered by health insurance (like commercial insurance or Medicare)?

In many cases, long-term care insurance, worker’s compensation, or automobile insurance policies will reimburse for these services. Our long term care planning professionals can help you determine how best to use your own resources, which might include income, savings, reverse mortgages, and community programs for which you might qualify. We can help sort out the best option for you, making sense of the often-confusing process. We will work with your insurance providers to ensure they have the documentation needed to process your claims.

Most health insurance policies, including Medicare, do not pay for this type of service.

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