Ministry Health Care ENT/Audiology Excels in Patient Satisfaction Scores

Ear, Nose and Throat (ENT) and audiology patients who have been cared for at Ministry Medical Group clinics in Rhinelander, Tomahawk and Eagle River have recommended the service with high regard.

For over 12 consecutive months, one hundred percent of patients surveyed said they would “definitely recommend” audiologists Heidi Grosskopf and Karen Teter, and ENT physician Shishir Sheth.

A patient satisfaction survey is given to Ministry ENT and audiology patients who have had health care services provided to them, and asks, “Would you recommend the physician/health care professional you saw to your family or friends?” A total of 474 surveys returned over the last 12 months documented that each patient would definitely recommend Drs. Grosskopf, Teter and Sheth.

“Our goal is to have 100 percent of our patients be satisfied with the services we provide,” said Bob Sookochoff, MD, Ministry Medical Group regional vice president. “The ENT and audiology departments have consistently met or exceeded this goal. This is an outstanding achievement and something we are very proud of.”

ENT and audiology care engages the patient every step of the way. Ministry believes that caregivers must be respectful and responsive to the needs, wants and values of the patient.

“We believe focusing on the patient is of critical importance for providers,” added Dr. Sheth. “At our facilities, the ENT and audiology staff is committed to providing excellent care to ensure patients have the best possible outcomes.”

Shishir N. Sheth, MD, FACS, specializes in head and neck surgeries. He received his Doctor of Medicine degree from the University of Miami School of Medicine, in Miami, Florida, in 1993. Dr. Sheth then went on to a general surgery internship at Jackson Memorial Hospital, affiliated with the University of Miami School of Medicine, which he completed in 1994. In 1998, he completed his residency training in otolaryngology at Jackson Memorial Hospital in Miami.

Karen Teter, AuD, provides diagnostic services for children and adults, including behavioral and electrophysiological testing. She dispenses and services most major brands of digital hearing aid devices. Dr. Teter, born and raised on Long Island, New York, received a Bachelor of Arts degree in audiology and speech science from Michigan State University in 1996 and a Master of Arts in communication disorders from the University of Connecticut in 1998. She completed her clinical doctorate through the Arizona School of Health Sciences in July, 2003. Dr. Teter is board certified by the American Board of Audiology and is a member of the American Academy of Audiology, the American Speech, Language and Hearing Association and the Wisconsin Speech, Language and Hearing Association.

Heidi Grosskopf, AuD, provides complete diagnostic services for both children and adults, including behavioral audiometry, ABR, otoacoustic emissions and ENG testing. Dr. Grosskopf received a master's degree in audiology from the University of Wisconsin-Stevens Point in 1993, followed by a year of clinical fellowship at Henry Ford Hospital in Detroit, Michigan, earning a clinical doctorate in audiology at Central Michigan University in 2005. She is certified by the American Board of Audiology and is a member of the American Academy of Audiology, the American Speech, Language and Hearing Association and the Wisconsin Speech, Language and Audiology Association.

For more information on Ministry ENT and audiology services in Rhinelander, call 715.361.4560. In Eagle River call 715.477.3000, and in Tomahawk please call 715.453.7200, or visit www.ministryhealth.org.
 

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