Four OLVH Employee Essays Celebrate Hospital Week, May 10-16, 2009

Why I Work in Healthcare
Cindy Frese BSN, RN, CEN - Resides in Thorp

I have the wonderful opportunity of working at Our Lady of Victory Hospital. I work in the hospital, emergency department, and in outpatient surgery as a registered nurse.

I chose nursing not because I had a life changing event but because I saw it as an amazing opportunity for me to step into people’s lives and make a difference. I chose it because I knew it would be challenging, require constant education due to its ever changing nature, require me to always give 110%, and that I would be part of a team of professionals working toward the same goal — delivering excellent patient care.

What I did not know was that what I would get back would be priceless and would forever change me. Nursing has taught me to count my blessings no matter how small and to appreciate the little things in life because those are the things that really matter most. It has taught me to be thankful for my coworkers and their talents or expertise that they bring to the team and that woven between my coworkers there exists an unspoken, yet incredibly strong “family” bond. Nursing has taught me that each patient I see is a chance for me to give back by allowing me into their beautiful lives. I have seen patients and their families experience great victories as well as unfortunate devastation. I continue to be amazed and inspired by their amount of courage, perseverance, and gratitude no matter what their age.

Each day that I walk through “the door” to work is a gift that I have been given, a chance to provide exceptional care, use cutting edge technology that allows hope, provide reassurance, or just bring a smile to each patient, for we all are human and know not what tomorrow brings.


Why I Work in Healthcare
Linda Klapperich, Director of Revenue Cycle - Resides in Stanley

Healthcare is not a profession I initially chose. Luckily, healthcare just ‘happened’,

I started in accounting at Victory Memorial Hospital 25 years ago and found it rewarding to provide customer service. My role and our facility have undergone countless changes. We changed location and our name, but our mission remains the same. We are committed to improving the health and well-being of the communities we serve. These are not just words, they are a passion. I am proud that my coworkers and I feel empowered to impact lives and to make a difference. 

As Director of Revenue Cycle, some of the duties my coworkers and I are responsible for include:

greeting people, escorting them and assisting with their needs
educating & advocating for patients/families and keeping them informed
working together to accomplish tasks in a safe, compliant and efficient manner
We strive to do our jobs with compassion and to preserve a person’s dignity and confidentiality. We believe in always doing ‘the right thing’. These are values that would hold true even if I wasn’t working in healthcare. 

Because we strongly believe in the value of people, our patients and our employees are treated respectively and there is a culture of caring. In a recent survey, our hospital was proud to be ranked at the 98.0 percentile of all reporting hospitals in commitment and satisfaction with their work environment. 

My work motivates me by providing:

a sense of accomplishment in doing meaningful work
challenge and adventure of an ever-changing environment
human interaction that will always be needed and is irreplaceable by technology
My employer participates in many charitable activities and encourages employees to volunteer in the community. Healthcare is truly a place to celebrate people and life and I highly recommend it!


Why I Work in Healthcare
Colette Wirtala LPN - Resides in Gilman 

I stood in the intensive care unit looking at the man I’d known and loved for 14 years; my grandpa. But he wasn’t the same grandpa I remembered. He had suffered a stroke and lost much of his physical ability and a lot of his memory. As I stood there crying, a wonderful nurse named Jan put her arm around me and told me she was going to take very good care of my grandpa. I could tell she was sincere. It was obvious she not only cared for her patient, but also for me, a grieving family member.

This is what made me want to become a nurse. I wanted to help people the way Jan helped my grandpa and me.

Every time I come to work I feel like I have a chance to make a difference in someone’s life. I get to care for my patient’s medical needs and take joy in seeing them recover. I also have the opportunity to provide comfort and reassurance to patients and family members who are upset and confused, just like Jan did for me. I also get to provide a smile or conversation for someone who is feeling down about being sick or having to be in a hospital.

I find nursing to be a challenging but also very rewarding career. I am constantly learning new things because medicine is always changing. But the one thing that will never change is that people need to be shown love and compassion, especially when they’re sick.

My love for nursing has inspired me to continue my education. This August I will start in the RN program. As a registered nurse I’ll have more opportunities to work in the health care field and many more chances to help people.


Why I Work in Healthcare
Mary Morello R.N. - Resides in Stanley

Because this is the year I celebrate 30 years of being a registered nurse, I am excited to be submitting an entry in the employee pride program. I cannot describe any one incident that drew me into a nursing career. I can say after 30 years of being a staff nurse, I still find my work to be rewarding.

To be a nurse is to be part of a team striving to give quality care to patients. It also involves caring for and showing compassion to their loved ones.

I enjoy my work. I find fulfillment and pride in making a difference in people’s lives. Working as a nurse is exciting and challenging. I am continually learning with the ever changing technology and advances in medicine.

The past 30 years has brought many opportunities. That is one of the great things about being a nurse. For the past 26 years, I’ve worked in a small rural hospital, trained to work in several areas. There are days I get to work in several areas all in one shift. At this point, a lot of my time is spent in cardiac rehab working with patients who are recovering from a cardiac event. This involves monitoring patients as they increase their physical activity, educating them and their families, and encouraging and counseling them. It is rewarding to help these patients during their recovery from the life changing event that they have been through.

Although working as a nurse can be challenging and hard some days, I feel blessed to have made this career choice.


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