Patients' Responsibilities

Provision of Information

You have the responsibility to provide accurate and complete
information about present complaints, past illnesses, hospitalizations,
medications, and other matters relating to your health to the best of your
abilities. You are responsible for reporting whether you clearly
understand a course of treatment and to request additional information and
clarification.

 

Compliance Instructions

You are responsible for following the treatment plan recommended by
the practitioner primarily responsible for your care. This may include
following instructions or keeping appointments and notifying the
responsible practitioner or the Hospital if you are unable to do so.

 

Refusal of Treatment

You are responsible for your actions if you refuse treatment or do
not follow the practitioner's instructions.

 

Payment of Charges

You are responsible for meeting your financial obligations or making
us aware of your financial hardship. You are responsible for understanding
the requirements of your insurance plan and for providing necessary
information for insurance claims.

 

Hospital Rules and Regulations

You are responsible for following Hospital rules and regulations
affecting patient care and conduct, including the "No Smoking" policy.

 

Advance Directives

You are responsible for ensuring that the medical complex has a copy
of your written advance directive, if you have one. You are responsible
for informing your physician and other caregivers of your care wishes if
you do not have an advance directive.

 

Respect and Consideration

You are responsible for being considerate of the rights of other
patients and the Hospital personnel and for assisting in the control of
noise. You are responsible for being respectful of the property of other
persons and of the Hospital and for following Hospital policy regarding
number of visitors.

 

Concerns or Complaints

At Ministry Saint Joseph's Hospital your responsibility is to tell us if you
are not satisfied with your care. Your comments or complaints need to be
shared initially with your direct care provider and
the management of the unit you are staying on so they can be
addressed appropriately and in a timely manner. We encourage you to allow
us to provide the avenue and support for filing your grievance, as we do
not want you to feel confused by the system. If you believe your rights as
a patient at Ministry Saint Joseph's Hospital have not been respected, please
contact our Patient Representatives. They will listen to your concerns and
facilitate the process to handle them efficiently and in a timely manner,
ensuring your integrity and autonomy.

 

Contacts

Our top priority is to provide you the best in quality health care at Ministry Saint Joseph’s Hospital. You have the right to voice any questions, concerns or complaints regarding your care. You have the right to express grievances without coercion, discrimination or reprisal and to receive prompt resolution. Your resources for contact would be:

  • You primary care provider
  • The Registered Nurse caring for you
  • The unit manager
  • The patient advocates
    • Sister Sharon Rollings: 715-389-4066
    • Julianne H. Haupt, RN: 715-389-3925
  • For laboratory concerns
    • Laboratory Medical Director or Quality Manager 715-221-6300

You may also contact one of the following agencies about issues concerning patient safety and quality of care that Ministry Saint Joseph’s Hospital has not addressed to your satisfaction.

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181-4294
800-994-6610
E-mail: complaint@jointcommission.org
www.jointcommission.org

MetaStar
2909 Landmark Place
Madison, WI 53713-4235
800-362-2320
www.metastar.com

Wisconsin Division of Quality Assurance
1 West Wilson Street
P.O. Box 2969
Madison, WI 53701-2969
608-266-8481
http://www.dhs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm

For Laboratory Concerns:

Center for Medicare & Medicaid Services (CMS) Central Office,
Division of Laboratory Services (CLIA)
7500 Security Boulevard, Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
877-267-2323 extension 63531

 
 
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