Our top priority is to provide you the best in quality health care at Ministry Saint Joseph’s Hospital. You have the right to voice any questions, concerns or complaints regarding your care. You have the right to express grievances without coercion, discrimination or reprisal and to receive prompt resolution. Your resources for contact would be:
You may also contact one of the following agencies about issues concerning patient safety and quality of care that Ministry Saint Joseph’s Hospital has not addressed to your satisfaction.
The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181-4294 800-994-6610 E-mail: complaint@jointcommission.org www.jointcommission.org
MetaStar 2909 Landmark Place Madison, WI 53713-4235 800-362-2320 www.metastar.com
Wisconsin Division of Quality Assurance 1 West Wilson Street P.O. Box 2969 Madison, WI 53701-2969 608-266-8481 http://www.dhs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm
For Laboratory Concerns:
Center for Medicare & Medicaid Services (CMS) Central Office, Division of Laboratory Services (CLIA) 7500 Security Boulevard, Mail Stop S2-12-25 Baltimore, Maryland 21244-1850 877-267-2323 extension 63531