Patient Care or Safety Concerns

Our top priority is to provide you the best in quality health care at Ministry Saint Joseph’s Hospital. You have the right to voice any questions, concerns or complaints regarding your care. You have the right to express grievances without coercion, discrimination or reprisal and to receive prompt resolution. Your resources for contact would be:

  • Your primary care provider
  • The Registered Nurse caring for you
  • The unit manager
  • The patient advocates
    • Sister Sharon Rollings: 715-389-4066
    • Julianne H. Haupt, RN: 715-389-3925
  • For laboratory concerns
    • Laboratory Medical Director or Quality Manager 715-221-6300

You may also contact one of the following agencies about issues concerning patient safety and quality of care that Ministry Saint Joseph’s Hospital has not addressed to your satisfaction.

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181-4294
800-994-6610
E-mail: complaint@jointcommission.org
www.jointcommission.org

MetaStar
2909 Landmark Place
Madison, WI 53713-4235
800-362-2320
www.metastar.com

Wisconsin Division of Quality Assurance
1 West Wilson Street
P.O. Box 2969
Madison, WI 53701-2969
608-266-8481
http://www.dhs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm

For Laboratory Concerns:

Center for Medicare & Medicaid Services (CMS) Central Office,
Division of Laboratory Services (CLIA)
7500 Security Boulevard, Mail Stop S2-12-25
Baltimore, Maryland 21244-1850
877-267-2323 extension 63531

 
 
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